Privacy policy

Privacy policy

Effective date:07.2024

This Privacy Policy describes Our policies on the collection, use, retention, disclosure and share of information about You in connection with Your use of Our Services, including those offered through Our websites (“Websites”), through Our electronics and/or consumer products (“Products”) and services (collectively, the “Services”).

The terms “We”, “Our”, “Us” and “Tineco” refer exclusively to TINECO INTELLIGENT TECHNOLOGY LIFE USA INC, and its subsidiaries and affiliates. The terms “You” and “Your” refer exclusively to You, as a user of the Services. 

We reserve the right to change Our Privacy Policy from time to time by posting the changes here. We will notify You of any changes by posting the new Privacy Policy on this page. If We make any changes to this Privacy Policy that significantly affect Your rights, We will let You know via email and/or a prominent notice on Our Website or through Our Services, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. Your use of Our Services after We have made changes to Our Privacy Policy will mean that You have accepted those changes.

BY USING THE SERVICES, YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT USE THE SERVICES.

If You have questions about anything in Our Privacy Policy, please contact us through the information as disclosed in this Policy.

1.       INFORMATION WE COLLECT

 

1.1     Visiting Our Website

Each time you visit our website, our system automatically collects data and information from the computer system of the calling computer. The following data is logged:

·         IP address of the calling computer

·         Operating system of the calling computer

·         Browser version of the calling computer

·         Name of the retrieved file/website

·         Date and time of retrieval

·         Transferred amount of data

·         Referring URL

This data is processed in order to be able to present the website, to ensure the security, availability and integrity of the website (e.g., detection and defense against DoS attacks or access by bots), to improve the quality and presentation of the website, to be able to identify and correct errors and for statistical purposes.

1.2     Account Registration

You provide Your email, or log in for a third-party account, to create an online account or subscribe to Our communications. When creating Your account, You may be asked to enter certain information, such as: Your name, avatar, age, gender, address, telephone number, email address, username and password, nickname and portrait (possibly obtained through third-party software), etc.  If You refuse to provide such information, You may not be able to create an account on Our Website, and You may not be able to use the Services completely or properly.

1.3     Customer Service

If you contact us, e.g., by e-mail, via a contact form, live chat, telephone or other information transmission tools, the information you provide will be stored for the purpose of processing the request.

We need the information requested in a contact form or live chat to process your request, to address you correctly and to send you a reply.

We process the data of our customers, service providers and suppliers as part of the provision of our contractual services. In this context, inventory data (for example, surname and first name of the contact person(s), address), contact data (for example, e-mail address, telephone number), contract data (for example, subject matter of the contract, term), payment and shipping data (if applicable, such as payment amount, payment method information, user name, billing and/or shipping address), communication records and other data collected in the context of the provision of services and/or required for the provision of services are processed, if applicable. Inquiries and customer relations are regularly stored and processed in our CRM system. To process your request, we are using Sobot, provided by北京智齿众服技术咨询有限公司 located in China. The information collected will be used to provide and improve our customer services. If the problem you meet would obtain a clearer description by taking a photo/screenshot, you may also consider sending to the customer service such pictures or audios.

Inquiries and customer relations are regularly stored and processed in our CRM system. The data processed in this context (surname, first name, title, postal address, date of birth if applicable, your specific interest with regard to our products and services and your interactions with us) may also be used by us for direct marketing purposes, in particular for postal advertising, in compliance with the legal requirements.

1.4     E-mail Newsletter

On our website, you can register to receive a newsletter by e-mail. During registration, the data from the input mask, the IP address of the calling computer and the date and time of registration are transmitted to us. For the processing of the data, your consent is obtained during registration and reference is made to this Privacy Policy.

1.5     Digital Advertising & Analytics

We may partner with advertising networks and other advertising serving providers (“Advertising Providers”) that may push advertisements on our behalf and others within the website or to your email account. Some of these advertisements may be personalized based on your user profiling. This type of advertising is known as interest-based advertising. We will distinct advertisements with an “ad” imprint on all advertisements for your ease of identification.

We involve Advertising Providers to identify advertising that might be of interest for you and/or for products that can be used with your Device and to present them to you within the website and to analyze the effectiveness of our advertisements presented in the website and your interactions with them. This information will not be used to identify you personally, but to analyze it in a pseudonymized way. This technology enables us to pursue our legitimate interests to present you advertisements that suit your individual interests and to perform direct marketing campaigns for our products and services to our customers.

You may opt-out from such personalized advertising, by using the "Do Not Track" or relevant functions of a supporting browser, by deactivating the execution of script code in your browser or through other methods as described in this Privacy Policy or those of the service providers. Please note that electing to opt out will not prevent advertisements from appearing in your browser or applications. However, opting out will allow the advertisements pushed to you to be irrelevant to your interests.

1.6     COMPETITIONS/SWEEPSTAKES

When participating in one of our offline or online competitions/sweepstakes, we collect and process the personal information provided by the participant as part of the participation in the competition, usually first name, address and e-mail address and other information if necessary, subject to the specific notifications separately.

We collect this data in order to enable participation in the competition, to carry out the competition, to inform the participant of a prize, if applicable, and to send the participant a possible prize.

We process the participants' personal information to conduct the competition and to determine and notify the winners.

Insofar as participants provide information as part of their participation that is not required for participation in the respective competition, this is done on a voluntary basis.

If you do not provide us with the data required to participate in a competition, it will not be possible to participate in the competition or to contact you regarding notification of a prize.

 

1.7     Third-Party Information

We may collect and use information obtained from Facebook, Google, Amazon, and other accounts You use to login to the Services (“Third-Party Accounts”), such as: Your name, Your user name or handle, birth date, picture, and other details You may have on Your Third-Party Account profile (“Third-Party Information”). We do not have access to Your Third-Party Account passwords. The data We receive from Third-Party Accounts is dependent upon Your privacy settings with these third parties. You should always review, and if necessary, adjust Your privacy settings on Third-Party Accounts before linking or connecting them to Our Website or Services.  We use Third-Party Information to operate, maintain, and provide to You the features and functionality of the Services, to process and ship orders, to provide customer Services, and to communicate directly with You, such as to send You information about Your orders, Product sales, special offers, and new site features.

2.       SOCIAL MEDIA

2.1  Social Media Buttons

Social media buttons of various social media networks (e.g. Linkedin, Instagram, Twitter/X , Facebook and TikTok) are integrated on our website.

If you click on one of these social media buttons, you will be redirected to our pages on the respective social media network. In this case, the provider of the respective social media network receives the information that your browser has accessed the corresponding page of our website, even if you do not have a profile with the respective social media network or are not logged in there. This information (including your IP address) is transmitted by your browser directly to a server of the respective provider. If you click on a social media button and are either logged in to the respective social media network or then log in to the page of the respective social media network, the transmitted information can be assigned to your account with the social media network.

For information on the purpose and scope of data collection and processing by the providers of the respective social media network, the provider identification, a contact option and your rights and setting options for data protection, please refer to the respective privacy policy of the providers of the social media networks.

2.2  Social Media Pages

We maintain a publicly accessible profile on various social media networks (e.g. Linkedin, Instagram, Twitter/X and Facebook).

If you visit our social media pages and are logged in to the respective social media network, the provider of the respective social media network can analyze your usage behavior and assign the information collected to your account with the social media network and enrich it there. Even if you are not logged in or if you do not have an account with the respective social media network, personal information may be collected by the provider of the respective social media network, for example your IP address or data collected via a cookie.

The operators of the social media networks can use this data to create user profiles. Based on your user profile, you can then be shown interest-based advertisements both on the websites of the social media network and on other websites.

If you visit one of our social media pages, we are jointly responsible with the provider of the social media network for the collection and processing of your personal information that takes place there. For information on the collection and processing of your personal information that takes place there, we refer you to the privacy policy of the respective social media network.

You can assert your data subject rights both against us and against the provider of the respective social media network. In this context, we would like to point out that we can only influence the processing of personal information and the implementation of data subject rights within the framework of our social media pages within the scope of the possibilities made available to us by the respective provider.

3.       USE OF PERSONAL INFORMATION

We may use Your Personal Information for legitimate business purposes, including:

3.1  To provide the functionality of Our Services and related support.

• To create, and administer accounts, fulfil and record transactions, and provide You with related assistance (e.g., technical help, answer inquiries relating to Personal Information, etc.).
• To send administrative information to You, for example, information regarding Our Services and changes to Our terms, conditions, and policies.

We will engage in these activities to manage Our contractual relationship with You, with Your consent, and/or to comply with Our legal obligations.

3.2  To provide You with marketing and promotional materials and opportunities, and facilitate social sharing.

• To send You marketing communications and offer other materials that We believe may be of interest to You, such as to send You newsletters or other direct communications.
• To share information with other marketers (and their Services providers) to permit them to send You marketing communications, consistent with Your choices.
• To allow You to participate in sweepstakes, contests or similar promotions.
• To facilitate social sharing functionality if You choose to do so.

We will engage in this activity with Your consent, to manage Our contractual relationship with You, or where We have a legitimate interest.

3.3  For reporting and trending.

• To better understand You and Our other users, so that We can tune and personalize Our offering.
• For trending and statistics, and to improve Our Products and Services.

We will engage in this activity because We have a legitimate interest.

3.4  To accomplish Our business purposes.

• For audits, to verify that Our internal processes function as intended and are compliant with legal, regulatory or contractual requirements.
• For fraud and security monitoring purposes, for example, to detect and prevent cyberattacks or attempts to commit identity theft.
• For responding to legal duties, such as requests from public and government authorities.

We will engage in these activities to comply with a legal obligation or because We have a legitimate interest.

To the extent that We process Your Personal Information based on Your consent, You may withdraw Your consent at any time.

4.       RETENTION OF PERSONAL INFORMATION

We will retain Your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy or required or permitted by applicable Laws. We will retain and use Your Personal Information to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your information to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies. When assessing these periods, we carefully examine our needs to collect personal information at all as revealed herein, and if we establish a relevant need, we only retain it for the shortest possible period to realize the purpose of collection unless a longer retention period is required by the Law.

If the purpose of storage no longer applies or if a storage period provided for by law expires, the personal information will be routinely anonymized or deleted in accordance with the statutory provisions. Unless otherwise required under relevant laws and regulations, if we stop the provision of services or business operation, we will promptly cease to collect your personal information, and also delete or anonymize your personal information collected by us for such purpose without delay. In a case where certain categories of your personal information become unnecessary to be collected or processed to achieve all the applicable purposes specified herein, we will also stop collecting the relevant personal information and/or anonymize or delete those have been collected. We will also give notice to you individually or by publishing the relevant information on our website.

5.       HOW WE DISCLOSE, SHARE OR TRANSFER THE PERSONAL INFORMATION

5.1  Data Disclosure

If it is necessary for providing you with better or satisfactory products or services, your personal information might be disclosed or shared with our affiliates or third-party service providers. Insofar as we use service providers within the framework of the provision of the website and/or Platform or other services, we take appropriate legal precautions as well as appropriate technical and organisational measures to ensure the protection of your personal information.

With regard to our affiliates, please note that we are a global operating group of companies, which has multiple legal entities or affiliates across different jurisdictions. The internal departments or organisational units in charge will receive your data to fulfil their tasks, to fulfil contracts with you if necessary, for data processing with your consent or to safeguard our legitimate interests.

With regards to third-party service providers, please note that personal information will only be passed on to third parties within the framework of legal requirements. Categories include those supporting the fulfilling orders of products or services, delivering packages, sending postal mail and email, analyzing data, providing marketing assistance, providing search results and links, processing payments, transmitting content, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes.

·        We currently involve cloud services providers to host the website and store data in the United States to collect information about the crash history of the website and your using behavior and to send out push notifications.

·        We may provide paid Products and/or Services within Our Services.  When You make payments or conduct transactions through Our Websites, We will receive Your transaction information. The information that We collect will include payment method information (such as credit or debit card number, or bank account information), purchase amount, date of purchase, and payment method.  Different payment methods may require the collection of different categories of information.  The payment method information that We collect will depend upon the payment method that You choose to use from the list of available payment methods that are offered to You by Us.

·        We participate in interest-based advertising and use third-party advertising companies to serve You targeted advertisements based on Your online browsing history and Your interests.  We permit third-party online advertising networks, social media companies and other third-party Services, to collect information about Your use of Our Website over time so that they may play or display ads on Our Website, on other websites, apps or Services that You may use, and on other Devices You may use. Typically, though not always, the information used for interest-based advertising is collected through certain tracking technologies. We may share a common account identifier (such as an email address or user ID) or hashed data with Our third-party advertising partners to help identify You across Devices. We and Our third-party partners use this information to make the advertisements You see online more relevant to Your interests, as well as to provide advertising-related Services such as reporting, attribution, analytics and market research.  For more detailed information, please refer to the separate Privacy Policy of the third parties as listed in below table.  

The following is a list of current third party service providers that may either directly or indirectly process the personal information from You. Please review the relevant privacy policies (links current as of the date of publication of this Privacy Policy) for further information on how each third party handles Your Personal Information:

5.2  Disclosure for Law Enforcement

There are also cases where we are required to provide your personal information to the competent supervisory authorities pursuant to the Law, court orders, any other provisions of legal proceedings, or mandatory requirements imposed by administrative or judicial bodies. Information sharing under this circumstance may not require your prior authorization or consent.

5.3  Transfer in Business Transaction

If We are involved in a merger, acquisition or asset sale, Your Personal Information may be transferred. We will provide notice before Your Personal Information is transferred and becomes subject to a different Privacy Policy.

5.4  Legal Requirements

We may disclose Your Personal Information in the good faith belief that such action is necessary:

• To comply with a legal obligation
• To protect and defend the rights or property of Tineco
• To prevent or investigate possible wrongdoing in connection with the Services
• To protect the personal safety of users of the Services or the public
• To protect against legal liability

6.       DATA STORAGE AND CROSS-BORDER TRANSFER OF PERSONAL INFORMATION

In principle, the personal information as collected and produced during our provision of relevant products and services is stored in our servers located in the United States. However, since we provide products or services based on our resources and servers worldwide, your personal information might be transmitted to a jurisdiction or accessed from a jurisdiction outside of the country where you reside. Such destination jurisdictions include: (i) the jurisdiction where your personal information is stored (if it is the same as where you are located (cross-border transfer does not apply); (ii) China, where our affiliates’ registered office, our affiliates which are involved in our Websites products and services and most of our service providers, are located, and when our employees need to have access to your personal information for handling your issues and also conducting general analysis; (iii) the storage location of some other service providers which serve you on behalf of us through their API integrated into the Website, mostly at your local jurisdictions, or at the jurisdiction where their relevant branch resides to specifically serve your local jurisdiction; and (iv) some other jurisdictions from where your Website account was once logged in, provided that the data storage location for such jurisdiction differs from your domicile country. Specifically, if you send to data-privacy@tineco.com an email, your personal information contained in such email and its delivery will be directed to China, where our email-box server is located.  All such international transfers are made in connection by and between the relevant servers housed in third-party cloud facilities and physically located in such jurisdictions, and we will require third-party cloud suppliers to adopt appropriate safeguards in compliance with the Law.

7.       DATA SECURITY

We take appropriate technical and organizational measures in accordance with the state of the art to ensure a level of protection for the personal information we process that is appropriate to the risk of the respective processing and to protect the data we process against accidental or intentional manipulation, loss, destruction or against access by unauthorized persons.

Our website uses SSL encryption for security reasons and to protect the transmission of confidential content, such as orders, inquiries or payment data that you send to us.

Our employees receive regular training on data protection and information security and are committed to confidentiality and data protection.

A restrictive rights and roles concept on a "need to know" basis ensures that employees only have access to the personal information they absolutely need to perform their duties.

8.       CHILDREN

This Website is not intended or designed for use by minors under the age of 16 (or other age as a minor pursuant to the laws and regulations in your jurisdiction), including any children under the age of 13. We do not knowingly collect personally identifiable information from or about anyone under the age of 16. If you are a child or minor pursuant to the laws and regulations of the place in which you reside, we recommend you to ask your parents or guardians to read this Policy and use our services or provide your information to us with the prior consent from your parents or guardians. If your guardians do not allow you to use our services or provide your information to us according to this Policy, please stop using our services immediately and give a notice on time so that we can react accordingly. If, due to reasons out of our control such collection occurs, we will remove such information once we are notified. We will keep personal information collected confidential and safe in accordance with the relevant laws and regulations.

9.       YOUR PRIVACY RIGHTS

We aim to take reasonable steps to allow You to correct, amend, delete, know and access, Opt-out of sharing or limit the use of Your Personal Information.

Whenever made possible, You can update Your Personal Information directly within Your account settings section. If You are unable to change Your Personal Information, please contact Us to make the required changes.

If You wish to be informed what Personal Information We hold about You and if You want it to be removed from Our systems, please contact us through the information provided in the last chapter of this Policy.

In certain circumstances, You have the right:

• To access and receive a copy of the Personal Information We hold about You
• To rectify any Personal Information held about You that is inaccurate
• To request the deletion of Personal Information held about You

Although You cannot opt-out of all data collection when You use Our Services, You can limit the collection, use and sharing of Your personally identifiable information.

You have the right to data portability. You can request to obtain a copy of Your Personal Information in a commonly used electronic format so that You can manage and move it. Be advised that We may not be able to delete Your Personal Information without also deleting Your user account. You will not be permitted to examine the Personal Information of any other person or entity and may be required to provide Us with Personal Information to verify Your identity prior to accessing any records containing information about You. We may not accommodate a request to change or delete Personal Information if We believe doing so would violate any law or legal requirement or result in incorrect information.

If You do not want Us to collect Your Personal Information, please do not provide it to us. Please understand that if You choose not to provide certain Personal Information to us, Your choice will restrict Your ability to access some content and use some of the functionality of Our Services.

For Your protection, We may only implement requests with respect to the Personal Information associated with the particular email address that You use to send Us Your request, and We may need to verify Your identity before implementing Your request. We will try to comply with Your request as soon as reasonably practicable.

10.    PRIVACY NOTICE FOR CALIFORNIA RESIDENTS

If You are a California resident, You can learn more about Your consumer privacy rights by reviewing the California Privacy Notice as below.

11.    AMENDMENT OF THIS PRIVACY POLICY

We reserve the right to amend this Privacy Policy from time to time so that it always complies with current legal requirements and/or in order to implement changes to our services in the Privacy Policy, e.g. when introducing new services. When visiting the website or using our services, the current privacy policy always applies.

12.    CONTACT US

If You have any concerns relating to this Privacy Policy, You may correspond with Us at the following address:

TINECO INTELLIGENT TECHNOLOGY LIFE USA INC

1700 Westlake Ave.N.Ste.200 Seattle WA USA

E-email: data-privacy@tineco.com

Tel: 1-855-292-8864