Orders can be delivered to addresses in Germany, Italy, Spain, Belgium, Austria, Denmark, Ireland, Luxembourg, Slovakia, Hungary, the Netherlands, Sweden, Portugal, Finland, the Czech Republic, Bulgaria, Croatia, Estonia, Latvia, Lithuania and Slovenia. 

All orders are sent by standard delivery via DPD or DHL. Delivery within Germany is free on orders of €9.99 or more. Delivery is currently also free to Italy, Spain, Belgium, Austria, Denmark, Ireland, Luxembourg, Slovakia, Hungary, the Netherlands, Poland, Sweden, Portugal, Finland, the Czech Republic, Bulgaria, Croatia, Estonia, Latvia, Lithuania and Slovenia.

*Due to international logistics constraints, delivery to other countries and regions is temporarily unavailable.

We usually process orders within 1–2 working days. Delivery times vary by address. Once your order is ready for dispatch, we’ll email you a DHL or DPD tracking link.

 • Applies to purchases from authorised TINECO retailers. Subject to the requirements in the instruction manual, the following terms and exclusions apply.
• Refurbished products are covered by a one-year limited Tineco manufacturer’s warranty.

To request a return for an item purchased from a seller, go to “My Orders” and select “Return Item”. Follow the instructions and provide all the information the seller needs. You’ll receive an email when the seller responds.
If your request is approved, our customer support team will email you the return address and instructions.
The seller covers shipping and handling costs for returning unwanted, damaged, faulty or “not as described” items to a local return address. If no local return address is available, the seller may provide a prepaid return label or reimburse shipping costs to the original payment method.
To help your items arrive safely, pack them securely and use a tracked delivery service that requires a signature on receipt. For high-value items, we recommend insured delivery with a signature required.