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What Our Customers Are Saying
Listen to what our customers say about products they purchased.
Jacintha McKinsey
Best vacuum mop ever
"This is the first time use this product, surprisingly a full charge can clean my whole house in 1500sq/feet, long run battery. Just put fresh water in and the dirty water will stay in the container, can see it does a good job to clean the floor. Self-cleaning option, makes the work much easier and save lots time. SmoothPower bi-directional self-propulsion system can work against you as the back wheels will continue to spin even when you are not moving the unit, but the gliding does take less effort to maneuver. Dual side edging is great in helping to clean the corners. Vacuum and wash the floor in one time. Convenient!"
Jacintha McKinsey
Super powerful, lightweight design
"I needed a lightweight vacuum to do my stairs, and this was perfect! The battery last long enough to vacuum two full floors (about 2500 sq ft). The canister doesnt hold a lot, so does require frequent emptying. I do appreciate the indicator that tells you when the canister is getting full and the clear indicator of battery left."
Nicole Smith
Great Floor Cleaner
“The S5 wet/dry floor vacuum is working great. It really cleans the floor well and my floors can get very dirty due to our 2 large collies who track in and shed everywhere in the house. I still vacuum in between floor cleanings but it's nice that the s5 will pick up anything the previous dry vacuum missed."
Painterxxx
Super Clean!
" Where do I begin with this? Im in love. I use it everyday all day. I have no carpet in my house and my husband leaves a trail of filth behind him. It cleans it up fast and efficiently. The floors dry almost immediately too. Its self propelled so doesnt hurt. Uses minimal power after but cleans perfectly. I dont even have my maids mop floors anymore. We just use this."
CindyXX
Best stick vac
"This is my favorite vacuum ever. Upgraded from my Dyson V7. This one really doesn't get tangled in hair. It only clogs if I accidentally catch something bigger like a tissue. The light on the front helps me see how good of a job it's doing, too. I really like the stand up charging station and the attachments and so on. The battery life is really good so far. Best vacuum I've had!"
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FREQUENTLY ASKED QUESTIONS
How will my order be shipped? How much does it cost?
Will I be able to track my order?
Yes. You will receive an email notification when your order ships, including a tracking number that you can use to check the progress of your shipment.
How long will it take for my order to arrive?
In most cases, we will process your order by the next business day. Shipping time will depend on where you live.
How to request refunds
Please contact our customer service team at support@tineco.com, or just reply the order notification email, to request refunds. Once we receive your request or there are any updates on your request, a notification email will be sent to your email to inform you of any request updates.
HOW LONG IS THE WARRANTY PERIOD AND HOW IT WORKS?
New Machine: All Tineco machines purchased from Tineco website have a 2-year warranty against original defects in material and workmanship since purchase date when used for private household purposes in accordance with the Tineco Instruction Manual. Spare parts: All Tineco spare parts purchased from Tineco website have a 1-year warranty on electric components against original defects in material and workmanship since purchase date when used for private household purposes in accordance with the Tineco Instruction Manual.